Results of our recent survey are now in thank you to all participants
The response in general was very good, and we endeavour to give a good service, so there is a couple of areas that have been brought to our attention – that may need some improvement that we are working on as follows: —
- Everything ran on time – response as a Medical Centre we never know when an emergency arises and these can be frequent, and of course take longer times, we try our best to keep things running smoothly, as best we can, our average waiting time is less than 30 minutes compared to state average this is very good. In emergency situations you would expect the best care possible for yourself and your families. We are aiming to try to improve our averages, your help would be very much appreciated. a) only bring one person per appointment – if other family members need a consultation please make an appointment for each one. b) please try to be on time – we understand that you may need to wait, however for your appointment every 5 minutes you are late that makes the Drs run behind, 6 patients x 5 minutes late is 30mins behind schedule for the Doctor. We will try and inform you should there be an extensive delay.
2. I am able to see a doctor quickly when I need to – response although you might not be able to see the doctor of your choice in this case, we can generally get you an appointment with a General Practitioner within 24 hours. If it is a life threatening emergency then of course that will receive immediate necessary attention – however this could mean others appointments will be delayed. We do allow for emergency appointments every day, however some days have several.
3. It is easy to make an appointment for a day and a tome that suits me – response please keep in mind is that some times of the day are preferred by many eg. afterschool drop off in the morning & afterschool during the week so these times might not be available on the day. We have also made online appointments available for you to see what is available and what suits you. We have extended hours for appointments from *am to 10pm week days and 9 to 5 Saturday & Sunday. We have a locum service that is available as well for those that live within a 10 kilometre radius of the centre available when the Centre is closed.
PHARMACY NOW OPEN
Open Monday to Friday 8.00am to 10:00pm
Saturday & Sunday 9:00am to 5:00pm
Phone 9744 4352
we price match
A BIG – Congratulations to Dr Madeleine Smith
on obtaining her Fellowship to the
Royal Australian College of General Practitioners
We are happy and delighted to let you know Dr Smith will be staying on with us – welcome!